Privacy Policy

Last updated: 2026-01-08

Introduction

Emily — Your Soulful Chat (“Emily”, “we”, “us”, “our”) is a wellbeing-focused conversational app. This Privacy Policy explains what information we collect, how we use it, how you can control it, and your rights. By using Emily, you agree to this Policy.

Information We Collect

• Account Information: basic profile details you provide (e.g., display name, email if applicable).
• Usage and Interaction Data: chat interactions, app event logs, and preferences to improve experience.
• Device and Technical Data: device type, OS version, app version, and diagnostics to maintain service.
• Support Requests: information you provide when contacting support for help or account deletion.

How We Use Information

• Provide and improve Emily’s features, personalization, and reliability.
• Maintain security, prevent misuse, and comply with applicable laws.
• Respond to support and account requests, including deletion.

Data Minimization and Retention

We strive to collect only what is necessary. We retain information for as long as needed to provide the service and comply with legal obligations. When you delete your account, we will remove or anonymize your personal data within a reasonable period, subject to lawful requirements.

Children’s Privacy

Emily is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child provided personal information, please use the in‑app deletion flow or contact us via the Developer Contact email on our Google Play listing. We will promptly delete such information.

Teens should use Emily responsibly and, where appropriate, with guidance from parents or guardians. If local laws require parental consent for certain ages, please ensure compliance before using Emily.

Data Sharing

We do not sell your personal data. We may share data with service providers that support our app (e.g., hosting, analytics) under strict contractual obligations, or as required by law, to protect users, or in connection with a reorganization as permitted by applicable law.

International Transfers

Your information may be processed in locations outside your country. We use safeguards appropriate to the nature of the data and the requirements of applicable laws.

Security

We use technical and organizational measures to protect your information. No system is fully secure; please use Emily responsibly and report suspected vulnerabilities via the Developer Contact on Google Play.

Your Rights

• Access, correction, and deletion of your data.
• Withdraw consent, where processing is based on consent.
• Contact us via the Developer Contact email on Google Play for rights requests.

Account Deletion

You can delete your account at any time:

• Open Emily → Settings → Account → Delete Account
• Follow the prompts to confirm. Deletion is irreversible.

If you cannot access the app, request deletion via the Developer Contact email shown on our Google Play listing. We will verify your identity and complete the deletion within a reasonable timeframe, subject to legal obligations.

Changes to this Policy

We may update this Policy from time to time. We will indicate the effective date above and, where appropriate, notify you in the app or on this site.

Contact

For privacy questions or requests, please use the Developer Contact email listed on our Google Play store page for Emily — Your Soulful Chat.